There is a FAQ for shippers and a FAQ for transporters. Select below the one you want to view.
How does it work?
Customers who need something moved list their freight on Freightmeta.com in just a few simple steps. We'll ask you what you're shipping, the origin and destination points, when you need it shipped etc. Our network of wordlwild transport companies will then be alerted to your transport request. Transporters will then provide online quotes to move your goods. When you find a quote that is suitable to your needs and budget simply accept the quote.
What can I ship with Freightmeta.com?
You can ship just about anything. Commercial freight, vehicles, horses and livestock, parcels and packages, boats, shipping containers, household goods... just about anything. Once you list your freight we will alert all relevant transport providers. So if you need a boat transported for example, we'll alert only boat transporters about your freight request.
How do I pay?
After you've accepted a quote from a transporter you will not be required to pay. It's FREE!
What if the transporter needs extra information from me in order to provide an accurate quote?
No problems, the transporter has the ability to ask you online questions about your freight.
Is my shipment insured?
You will need to arrange insurance with the transporter directly. Some transporters offer insurance as standard, some do not. You can view insurance information on the transporters profile before accepting a quote.
Can I contact the transport provider by phone or email?
Contact information is not visible until you've made a booking. However, you can communicate with transporters via the Freightmeta.com message system. If the transporter is a gold transporter, you also have the ability to chat live via the Freightmeta.com chat system. After a booking is made, Freightmeta.com provides both you and the transporter with each others details.
What happens after I've accepted a quote from a transport provider?
After a quote has been accepted, your details will be sent to the transporter. The transporter will contact you within 2 working days to arrange pickup and delivery. Contanct can be made via phone, email, Freightmeta.com message system and, if tha transporter is a gold transporter, Freightmeta.com chat system.
How do I get more quotes?
The best way to get more quotes is put as much information about your freight online as possible. Transporters love this because it makes quoting a delivery easy. If you can upload photos of your shipment that would be fantastic. As they say... a picture speaks a thousand words!
What If I need to change the details of my shipment that I've already listed?
No problems. Simply login to your dashboard and click 'Edit' next to your listing. If you need to change any details it's better to do it as soon as possible as all quotes you've received up to that point in time will be automatically cancelled.
How do I know if the transport provider is trustworthy or not?
First of all, Freightmeta.com checks the validity of all transporters the time of their registration to ensure that they are professional transportes. Additionally, Freightmeta.com is driven by a customer review system. Before selecting a transporter take a look at their profile which contains any reviews from previous customers both good and bad. When your shipment is complete, we'll ask you to take a minute to review your transporter, and this will in turn be helpful to another customer down the track.
How long does it take to get quotes?
You should usually get a number of quotes within a couple of days.
How does it work?
Freightmeta.com is an online freight matching service. You find freight that matches your transport capabilities and provide online quotes for your services. Customers select their favorite quote and book your services online.
How much does it cost?
If you register as a regular transporters you will only pay a small matching fee of approximately 10% of the quoted price or 10% of the shipping discount when you've actually won a job. So all you need to do is make sure you include an additional 10% in your quote or 10% in your shipping discount to the customer to account for the matching fee and Freightmeta.com is essentially a free service.
If you register as a gold transporter you have to pay an annual fee regerdless the amount of jobs you will get through Freightmeta.com. First three months are free of charge to test our service.
Can I ask the customer questions before I provide a quote?
Yes definitely. You have the ability to ask as many online questions to the customer as you wish. You can also view questions and answers that other transport providers have asked.
Can a customer ask me questions in regards to a provided quote?
Yes. After you have provided a quote, the customer may ask you online questions via the Freightmeta.com message system, before accepting the quote. If you are a gold transporter you have the ability to chat live via the Freightmeta.com chat system. You will notified by email when a question has been asked.
After a customer has booked my services... what next?
When a customer has accepted your quote and booked you online, you will be sent an email containing the customers contact details. You will then be required to contact the customer within 2 working days to arrange pickup, delivery and payment. Contanct can be made via phone, email, Freightmeta.com message system and, if you are a gold transporter, Freightmeta.com chat system.
Does the customer have to choose the lowest quote?
No, the customer can choose any of the quotes provided to them. The customer may choose a quote based on price, transport provider reviews and ratings, or even availability of transport provider.
Will the public be able to see my quotes?
Your quotes will be displayed, but we will hide your username and company details to everyone except the customer who you are providing the quote for.